Terms of service

1. Who we are

Lumoria is provided by LUMORIA LLC, identification number 405860992 (registered with the National Agency of Public Registry, Georgia), with its address at Kukuri Gogiashvili I lane N8, floor N3, apartment N44, Saburtalo district, Tbilisi, Georgia ("Lumoria", "we", "us"). You can reach us at finance@lumoria.cloud.

2. The service

Lumoria is a software subscription for appointment based businesses. The subscription includes three modules and a dashboard:

• Review automation: after an appointment, your customer receives a request for a Google review, with a reminder if they do not respond.
• Missed call text back: when a call to your business goes unanswered, the caller receives a text message.
• Website chatbot: a chat window on your website that answers visitor questions and captures contact details.
• A dashboard where you can follow reviews, followed up calls and conversations.

We may improve or change features of the software over time. We will not materially reduce the core functionality of the subscription during a paid period.

3. Who can subscribe

The subscription is intended for businesses. By ordering, you confirm that you act on behalf of a business and that you are authorized to accept these terms for that business.

4. Ordering and payment

Orders are processed by 2Checkout (Verifone), our authorized reseller. 2Checkout acts as the merchant of record for your order: it processes your payment, issues the invoice and charges applicable taxes. The 2Checkout terms of sale also apply to the purchase.

The price is €297 per month, excl. VAT. VAT or other taxes are added at checkout where applicable. There is no setup fee. You can pay by iDEAL, after which the following monthly payments are collected by automatic direct debit, or by credit card, which is then charged automatically every month.

The subscription renews automatically each month on the date of your first payment until you cancel. If a payment fails, we may suspend the service until the payment is completed. For billing questions, contact finance@lumoria.cloud.

We may change the price with at least 30 days notice by email. A new price applies from the first billing period after the notice period. If you do not agree, you can cancel before the new price takes effect.

5. Term and cancellation

There is no contract term. You can cancel at any time by emailing finance@lumoria.cloud. After cancellation, the subscription stays active until the end of the current paid month and is not renewed. Refunds are described in our refund policy.

6. Onboarding and your responsibilities

After you sign up, we connect Lumoria to your phone number, your appointment system and your website based on the information you provide. You are responsible for:

• providing accurate business information and the access needed to connect the modules;
• having a lawful basis to contact your customers and callers, and informing them as required by law;
• the content of messages and chatbot answers that you provide or approve;
• keeping your dashboard login details confidential.

7. Fair use

The subscription includes text messages and chatbot conversations for the normal operation of one business. To keep the service reliable for all customers, the following fair use rules apply:

• Text messages are sent only to people who called your business or had an appointment with you, as part of the review and missed call modules.
• Lumoria may not be used for bulk messaging, marketing campaigns, cold outreach or messages to purchased contact lists.
• The chatbot is for answering visitors on your own website. Automated or artificial traffic to the chatbot is not allowed.
• Content that is unlawful, misleading, harassing or that infringes the rights of others is not allowed.

If your usage is substantially higher than what is normal for a single appointment based business, we will contact you first to find a solution. If misuse continues, or in case of spam or unlawful use, we may limit or suspend the affected module.

8. Availability and support

We aim to keep Lumoria available at all times, but we do not guarantee uninterrupted operation. Maintenance, failures of telephone or messaging networks, and third party services such as Google may affect the service. Support is provided by email at finance@lumoria.cloud.

Lumoria helps you request reviews and follow up on calls and chats. We do not guarantee a specific number of reviews, conversations or customers.

9. Intellectual property

The Lumoria software, dashboard and related materials remain the property of LUMORIA LLC. You receive a limited, non exclusive right to use the service for your own business during your subscription. Your business data remains yours.

10. Data protection

We process personal data in line with the GDPR and our privacy policy. For personal data of your customers and website visitors processed through Lumoria, you are the controller and we act as your processor. A data processing agreement is available on request.

11. Liability

To the extent permitted by law, our total liability for any claim relating to the subscription is limited to the amount you paid for the subscription in the three months before the event that caused the damage. We are not liable for indirect damage, such as lost profit, lost revenue or lost data. This limitation does not apply in case of intent or gross negligence.

12. Changes to these terms

We may update these terms. We will inform you of material changes by email at least 30 days before they take effect. The date at the top of this page shows when the terms were last updated.

13. Governing law and disputes

These terms and the subscription are governed by the laws of Georgia. Disputes will be submitted to the competent courts of Tbilisi, Georgia, unless mandatory law provides otherwise. We always try to resolve questions and complaints together first, so please contact us at finance@lumoria.cloud.